Refund and Returns Policy

Overview

Refund and Returns Policy

Overview

Our refund and returns policy lasts for 14 days after you receive your parcel. If 14 days have passed since you received your order, we can’t offer you a full refund or exchange. Please check that all your items are all there and in good condition once you receive them.

All returns are at your expense, unless the product is faulty or we caused the problem.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

NOTE: For parcels that have been returned to sender (RTS) because they are undeliverable, or have not been delivered and/or not collected from the post office. If the problem was caused by us, we will notify you and resend the parcel at our expense. If we receive a parcel that has been RTS, the packing team will automatically restock the items and charge us for that. I will be notified and will then notify you. We will then issue a refund within 30 days, minus all postage n handling fees as well as the restocking fee. Please be aware that postage and handling costs will include the original postage and handling fees, the RTS back to us costs (Auspost normally charge more than us to RTS back). This can be a considerable chunk out of your initial purchase cost. So please make sure your postal address is all correct, and you have received our emails with the tracking number. All parcels will be sent usually within 24 – 48 business hours of receiving your order. So if you have not received your order within a week or 2 of ordering please check your tracking and/or contact us.

Refund and Returns Policy

Overview

All returns are at your expense, unless the product is faulty or we caused the problem.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

Gift cards
Downloadable software products.
Some health and personal care items.

Our return address is: Po Box 4002, Murwillumbah 2484, NSW, Australia.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery, without notifying us.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, minus all postage and handling costs, within 30 days. Our postage invoice is monthly, so it can take up to 30 days before we know all the costs involved.

Late or missing refunds

If you have been notified a refund is coming, and you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@miracle2australia.org

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@miracle2australia.org and send your item to: Miracle 2 Australia: Po Box 4002, Murwillumbah 2484, NSW, Australia

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Miracle 2 Australia: Po Box 4002, Murwillumbah 2484, NSW, Australia. Returns are at your expense . Please contact us first.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Unless the product is faulty or we caused the problem, if you receive a refund, the cost of return shipping and handling will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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